Enterprise mobility has become an essential part of remaining competitive.
In its summary of last year’s biggest trends in business technology, BizTech Magazine cites, “A business without an enterprise mobility strategy is missing a critical part of its IT battle plan.” The benefits of mobility can be seen across all aspects of the enterprise, making the answer to where to start a bit difficult for some.
Enterprise Mobility Exchange in partnership with VDC Research, released the list of top investment drivers for enterprise mobility in 2017. Obvious ones like improving productivity and reducing operating costs offer no surprise. You needn’t be a mobility expert to see those key benefits. What is interesting about this list are the bottom five drivers of investment, which include: faster cash cycles, more accurate billing, reducing asset failures, improving employee satisfaction and retention, and improving customer loyalty and repeat business. Based on what we’re seeing with our customers who have already started deploying mobility in their organizations, we believe that these benefits will increase as key drivers over the next two years.
Source: Enterprise Mobility Exchange, VDC Research December 2016
Collectively, these drivers ensure a company’s success, which is why we’re seeing more of our customer base create micro apps that deliver on these key business needs.
Faster Cash Cycles
For retailers and manufacturers that need proof of delivery before they can invoice, mobility can speed up the process by days and even weeks through mobile forms with signature capture that can be directly input into the company’s ERP system. The result saves having to wait for drivers to return back to the home office with paperwork and subsequently enter data manually into the application.
More Accurate Billing
Companies with service technician teams often rely on pen and paper or phone calls into back office admins to record their hours by project. Most of the time, hours are recorded after the project has been completed which results in missing time and therefore inaccurate billing. Mobile time entry makes it quick and easy to record hours-by-project in real-time.
Reducing Asset Failures
As new technologies make proactive and predictive asset management possible for equipment such as cell towers, mobility can help with speeding up repairs. Alerts and access to key information such as equipment locators, outage dashboards, spare parts finders, and safety check-ins are just a few examples of mobile workflows that field operators can be armed with.
Improving employee satisfaction and retention
Half of our customers have deployed HR-related micro apps as a way to support employee self service initiatives to make for enhanced employee satisfaction and retention. Attracting and retaining Millennials, and the sheer cost of employee turnover makes employee engagement a top priority. Benefits enrollment, PTO, job application submissions, pay rate submissions and approvals, and employee appraisals are a few of the HR use cases that are enhancing employees’ experiences with business applications.
Boosting customer loyalty and repeat business
We’re seeing many companies mobile-enable workflows that aid with customer experience – be it easy account access and information look-up, to sending relevant timely promotions. In addition, many of our customers in B2B companies are mobile-enabling their sales teams and other customer-touching employees with back office information and transactions such as purchase orders, proof of delivery, sales discounts, etc. to provide information to customers quickly.
At Capriza, we have we have helped 100+ enterprises mobile-enable their workforce, partners, and customers with these workflows and more. We expect that these five drivers will be moving further up the key driver list throughout 2017.